Terms and Conditions
All our tubes are guaranteed to perform as described. We fully test every tube to ensure reliability but sometimes a tube can perform differently than expected when installed in its final application. The warranty for NOS (New) tubes is 30 days from date of purchase. Used tubes have a warranty of 15 days from date of purchase. If your tube fails within these warranty periods, it will be replaced with a tube of the same test and matching parameters. There can be no returns for refund unless NessTone.com cannot provide a suitable replacement. NessTone.Com will in no way be held responsible (financially or otherwise) for equipment that is damaged from the use of tubes or parts purchased from us. It is the responsibility of the customer to consult with the equipment manufacturer with regards to proper tube and parts replacement and recommended / proper biasing procedures.
If you have an item to return or exchange, you must call or email NessTone to receive authorization. This allows us to ascertain what may be wrong and to discuss options with the customer. If authorization is given, please make sure to include the NessTone Invoice that was originally sent with your order. Original and Return (to NessTone.com) shipping costs are the responsibility of the customer and cannot be refunded. If the products are defective, NessTone.com will gladly waive shipping costs to send a replacement order to the customer. The exception to this is when NessTone.com has made an error, then NessTone.com will pay for shipping back to NessTone.com and then back to the customer.
- All returned goods must be returned in the original product packaging and in an adequate shipping container (no padded envelopes or otherwise) in order for the return to be processed.
If the customer receives the order and part or all the contents are damaged from rough carrier handling, NessTone.com will send replacement items at no charge and file a claim with the carrier. If the customer receives the order and part or all of the shipment turns out to be defective after it is used/installed (Ex: power tube plates turning red), then there are 2 options.
- ) If you need the part quickly, we can send you a replacement right away. For this we charge you only for the part, not for shipping. When you return the defective part to us, we will issue credit back onto your credit card or PayPal account. Because NessTone.com needs to test these items to determine mode of failure, a free replacement cannot be sent.
- ) The slower option is for you to return the part to us via the most affordable method (usually USPS First Class) and we will send the replacement to you free of charge once we receive the defective item.
Whichever option you choose, please put a note describing what the problem was and the plan of action taken. A printout of any email correspondence with us is perfect.
all returns to:
5562 Wildwood Way
Citrus Heights, CA 95610
Re-Stock Fee Guidelines
A 20% restock fee is standard for the following:
- Items are ordered and then the shipment is refused (Non-Defective Refusal), we charge restock plus any fee charged by the carrier for refusal of delivery.
- Items are ordered and received, but returned with no use and with original, unmarked packaging (Non-Defective Return).
- Items are ordered, received and used, then returned in its original condition with no marks on the product or packaging (Non-Defective Original Condition Return).
- Items are ordered, received and used (with apparent use such as scratches in the base from retaining device), then returned to us (Non-Defective Apparent Use Return), then the items will be sent back at the customer’s expense.
- The restock fee serves to insure the product we restock meets our manufacturer’s quality standards. Returned product is often sent back to the manufacturer for quality verification or replacement. The restock fee also gives our customers peace of mind that their tubes and / or parts have not been ‘tried out’ by a previous customer.
are no refunds after 14 days only store credit
The following items cannot be returned:
- Anything cut to length (Wire, Tolex, speaker cloth, etc)
- Any speaker once installed.
- Consumables (Solder, Chemicals etc.).
- Any kit once started.
NessTone.com reserves the right to amend / change these guidelines without notice. If you have any questions email us and we will get back to you as soon as possible.
NessTone.com Privacy and Security Policy
What information the
Company collects from you;
How the Company uses your information;
What choices you have about how the Company treats your information;
How the Company protects your privacy;
About third-party links you access through the Web Site;
How you can contact the Company.
What Information the Company Collects From You
You can visit the Web Site to read product and company information without telling us who you are and without revealing any personally identifiable information. There are instances, however, where we request personally identifiable information to provide you a service, such as processing purchases, or to respond to a request for information. Described below are the ways in which we actively and passively collect information during a Web Site visit.
Active Information Collection
Like many other websites, we actively collect information from our visitors both by asking specific questions on our Web Site and by permitting you to communicate directly with us via online forms and e-mail. Some of the information that you submit may be personally identifiable (that is, information that can be uniquely identified with you, such as your name, business name, address, phone number, e-mail address, etc.).
You now have the choice to store your credit card information for future use. We do not keep your actual credit card number on file and are granted the ability to charge your card from our payment processor – Chase Bank – with your express permission. The intent is to speed up future orders and credits. This is only an option and is not required to do business with NessTone. No payment information is ever stored on our servers.
Passive Information Collection
As you navigate through a website, certain information may be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection. Like most website operators, we track IP addresses, assign internet tags, and use session, persistent, and flash cookies, and any other successor tracker technology.
Our system also automatically gathers information about the areas you visit on this Web Site and collects operational information about the technology you use, such as the web site that referred you to us and other information.
We reserve the right to use electronic images known as web beacons, also referred to as single-pixel gifs, and any other successor technology, that permit us to count users who have visited certain Web Site(s) pages and for other related statistics (e.g., recording the popularity of certain Web Site(s) content and verifying system and server integrity).
How the Company Uses Your Information
The Company uses your personal information for a variety of purposes, including to enhance the operation of the Web Site, allow you to use all its features, better understand what features and services may be of interest to you, and provide you with the products and services that you request.
We may send you information about our products and services and may contact you about new features or products in which we believe you may be interested. We also may use your contact information for marketing and other purposes. In addition, we may provide aggregate statistics about our customers, sales, online traffic patterns and related information to third parties, but these statistics will not include any personally identifying information. It is our policy that we will not share, barter, sell, or trade your confidential information. If required by law or an appropriate government authority, we will disclose any information that it is required.
What Choices You Have About How the Company Treats Your Information
We strive to provide you with choices regarding the personal information you provide to us.
You may send us an e-mail message at info@NessTone.com to request access to, correct or delete any personal information that you have provided to us. To protect your privacy, we will only respond to e-mail messages sent from the e-mail account you specified when you gave us your contact information. Should you elect to have your information deleted, we will also delete your account.
You also may opt out of having your e-mail address used for promotional purposes by us. If you no longer wish to receive information or promotional materials from us by e-mail you may opt out of receiving these communications by clicking the unsubscribe link in the email or newsletter.
How the Company Protects Your Privacy
When you submit a new password to us, we offer the use of a secure server. Your browser will encrypt all sensitive information you input before it is sent to us. Furthermore, every reasonable effort is made to protect customer data from unauthorized access. We use both technical and procedural methods to maintain the integrity and security of our databases, including but not limited to SSL encryption for data transfer, firewalls, restricted access to data, employee training, and other methods. The safety and security of your information also depends on you. Never share your password with anyone else, notify us promptly if you believe your password security has been breached, and remember to log off this Web Site before you leave your computer.
About Third Party Links You Access Through the Web Site
The Web Site contains links to other web sites operated by third parties that may be of interest to you. We cannot control these third-party sites, which may collect personal information from you. When you follow a link and leave our Web Site, you do so at your own risk.
How You Can Contact the Company